Terms and Conditions

When purchasing from Crimson Jewellery you are abide to these rules:

 

  • By ordering any of our products, you agree to be bound by these terms & conditions which you have read and fully understood
  • Orders may take up to 7 days to be dispatched and this is due to all products being made to order
  • After the dispatch date, UK orders can take up to 10 days to arrive and international orders up to 6 weeks. If your order has not arrived after this time period then there is a chance it has been lost within the postal system so please get in touch. The chance is small and I have an internal tracking device to limit the possibility of your pieces not arriving but sometimes it does happen
  • Orders posted out of the EU are listed as "gifts" on custom forms but in the unlikely circumstances of your being charged custom, duty and taxes fees we will not compensate or refund you these costs and you are responsible to pay them
  • All personal information you provide us with is correct and checked over before submitting
  • Crimson Jewellery take no responsibility for any incorrect shipping information supplied by the buyer
  • If an order arrives broken and you would like a refund or replacement, the recipient will need to get in touch within 48 hours of receiving the product(s)
  • If you would like to return an item for a refund or replacement then contact by email will need to be made within 14 days of receiving the goods
  • If returning any item, unless specified otherwise, the costs will need to be covered by the sender
  • The price applicable is that set at the date on which you place your order
  • Crimson Jewellery reserves the right to amend any information without prior notice
  • Any jewellery bought from Crimson Jewellery should not be worn when swimming, sleeping, during sports or showering and should avoid contact with perfumes or other chemicals. Unless specified, the majority of products are only silver plated therefore we are not liable for tarnishing if it comes into contact with water, perfumes etc 
  • These terms were altered 01/01/2016