FAQ

We've got the answer to all your problems (related to our store, that is) 

 

Products

What is the difference between a "cord choker"/"cord necklace" and a "wax cord choker"?

Well, "cord choker"s and "cord necklace"s are made out of soft cord called velvet cord or "thonging" cord which is 2.5mm wide and this cord is known to stretch over time. For an example of what this material looks like then you can do a quick google search of "velvet cord" and several examples will come up. 

Wax cord on the other hand is made of waxed cotton cord which is much stronger and harder - you can find this by doing a quick google search of "waxed cotton". 

Shipping

What are your posting days?

I try and post every day but my particular, definite posting days are Mondays, Tuesdays and Saturdays. 

All orders are made up, packaged and dispatched within 7 days.

How do I know if my order is on it's way? 

You will receive an email to let you know when your order has left the Crimson HQ and has been dispatched.

If you contact me regarding your order please include your order number and/or the name you ordered under so I can promptly help with your inquiry.

How are orders posted? Will I receive a receipt?

Orders are (mostly) sent out using bubble-lined jiffy bags for protection and receipts are emailed after the order has been received and included within the physical package unless requested otherwise (for example, if you're purchasing a gift please let us know and they won't know how much you've paid). 

Custom fees?

Order posted out of the EU are listed as "gifts" on custom forms: along with a random low £ amount so you're not taxed. In the unlikely circumstances of being charged a fee (customs, duty or taxes ect) then it is the responsibility of the buyer/recipient to pay and no compensation or refunds will be given if this occurs. 

Returns and exchanges

Am I able to return an item if I do not like it?

We hope you adore everything you have bought from us, but for any reason you are not 100% happy then please contact me within 7 days to swiftly sort out any problems.

Sponsorships?

Do you take on bloggers as sponsors? 

Yes, we do! We are always on the look-out for new bloggers to work with. We preferably look for popular blogs with 10k+ followers/viewers with an audience suitable to our pieces, if you're interested in working with us then drop us an email with your links and we shall get back to you. (Non-paid work).